FAQ
Payment
What payment methods do you accept?
- Visa, MasterCard, American Express, Discover, JCB, Diners Club, Shop Pay, Apple Pay, Google Pay, PayPal, Amazon Pay
Do you sell gift card?
How do I purchase a gift card?
- Through this link https://www.grapecat.com/products/gift-card
Why haven't I received my gift card?
- It comes by email. Check your spam folder.
I lost my gift card, can I get a replacement?
- Yes.
I've brought a gift card, can I cancel or return it?
- Yes
Do you offer student discount?
- No
My discount code didn't work?
Can I use more than one promotional codes on my order?
- No
Experiencing problems paying?
Delivery
What delivery options do you offer?
- USPS, UPS or FedEx
Do you offer free shipping?
- Yes on orders more than $75
How does your standard delivery service work?
- USPS, UPS or FedEx
How does your next day delivery service work?
- USPS, UPS or FedEx
Can I track the status of my order?
- Yes
What happens if nobody's in when my order is delivered?
- Left at safe location
Do you deliver internationally?
- Yes
Will my parcel be charged additional custom and import charges?
- Yes
Can I get my order delivered to a PO Box address?
- Yes
Order
Where is my orders?
- You should have received tracking link by email.
Can I cancel my order?
Can I amend my order once it has been placed?
- No
What can I do if my order is going to the wrong address?
Where is my order confirmation?
- Emailed to You
What should I do if my order is missing?
What do I do if I've received the wrong item?
There's an item missing from my order, what should I do?
I've received the wrong item in my order, what should I do?
Returns & Refunds
How do I return an item?
- Send to Grape Cat, 6114 Autumn Court, Pipersville, PA 18947
Can I exchange an item?
- Send to Grape Cat, 6114 Autumn Court, Pipersville, PA 18947
Can I return a gift?
- Send to Grape Cat, 6114 Autumn Court, Pipersville, PA 18947
What should I do if my refund is incorrect?
I forgot to include my returns note in my return, what can I do?
What do I do if my item is faulty?
- Send to Grape Cat, 6114 Autumn Court, Pipersville, PA 18947
I purchased a product and now it's in the sale, can I get a refund?
- Yes
I've bought something online, can I return it in-store?
- No
What's your Christmas returns policy?
- Send to Grape Cat, 6114 Autumn Court, Pipersville, PA 18947
Product & Stock
Can you tell me more information about your products?
- All of our products are vegan
Why can't I find an item that I've seen advertised?
- Out of stock or discontinued
How can I find out if you'll be getting in more stock of a product I want?
Are any of your items made using real fur?
- No
Are your products vegan friendly?
- Yes
Are you certified by Cruelty Free International?
- No
Is your products tested on animals?
- No
How do I find out what ingredients are in your products?
- Listed with products
Do your products offer a warranty?
- Yes
Account
Do I need to set up an account to make an order?
- No
I'm having trouble signing in to my account, what should I do?
How do I reset my password?
- You can do it in your account or Send us a message.
Is my personal information kept private?
- Yes
How can I remove my personal information from your database?
How do I unsubscribe from your newsletter?
- Unsubscribe at the bottom of email or Send us a message.