FAQ

Payment

What payment methods do you accept?

• Visa, MasterCard,  American Express, Discover, JCB, Diners Club, Shop Pay, Apple Pay, Google Pay, PayPal, Amazon Pay

Do you sell gift card?

• Yes at https://www.grapecat.com/products/gift-card

How do I purchase a gift card?

• Through this link https://www.grapecat.com/products/gift-card

Why haven't I received my gift card?

• It comes by email. Check your spam folder.

I lost my gift card, can I get a replacement?

• Yes.

I've brought a gift card, can I cancel or return it?

• Yes

Do you offer student discount?

• No

My discount code didn't work?

• Send us a message.

Can I use more than one promotional codes on my order?

• No

Experiencing problems paying?

• Send us a message.

Delivery

What delivery options do you offer?

• USPS, UPS or FedEx

Do you offer free shipping?

• Yes on orders more than $75

How does your standard delivery service work?

• USPS, UPS or FedEx

How does your next day delivery service work?

• USPS, UPS or FedEx

Can I track the status of my order?

• Yes

What happens if nobody's in when my order is delivered?

• Left at safe location

Do you deliver internationally?

• Yes

Will my parcel be charged additional custom and import charges?

• Yes

Can I get my order delivered to a PO Box address?

• Yes

Order

Where is my orders?

• You should have received tracking link by email.

Can I cancel my order?

• Send us a message.

Can I amend my order once it has been placed?

• No

What can I do if my order is going to the wrong address?

• Send us a message.

Where is my order confirmation?

• Emailed to You

What should I do if my order is missing?

• Send us a message.

What do I do if I've received the wrong item?

• Send us a message.

There's an item missing from my order, what should I do?

• Send us a message.

I've received the wrong item in my order, what should I do?

• Send us a message.

Returns & Refunds

How do I return an item?

• Send to Grape Cat, 6114 Autumn Court, Pipersville, PA 18947

Can I exchange an item?

• Send to Grape Cat, 6114 Autumn Court, Pipersville, PA 18947

Can I return a gift?

• Send to Grape Cat, 6114 Autumn Court, Pipersville, PA 18947

What should I do if my refund is incorrect?

• Send us a message.

I forgot to include my returns note in my return, what can I do?

• Send us a message.

What do I do if my item is faulty?

• Send to Grape Cat, 6114 Autumn Court, Pipersville, PA 18947

I purchased a product and now it's in the sale, can I get a refund?

• Yes

I've bought something online, can I return it in-store?

• No

What's your Christmas returns policy?

• Send to Grape Cat, 6114 Autumn Court, Pipersville, PA 18947

Product & Stock

Can you tell me more information about your products?

• All of our products are vegan

Why can't I find an item that I've seen advertised?

• Out of stock or discontinued

How can I find out if you'll be getting in more stock of a product I want?

• Send us a message.

Are any of your items made using real fur?

• No

Are your products vegan friendly?

• Yes

Are you certified by Cruelty Free International?

• No

Is your products tested on animals?

• No

How do I find out what ingredients are in your products?

• Listed with products

Do your products offer a warranty?

• Yes

Account

Do I need to set up an account to make an order?

• No

I'm having trouble signing in to my account, what should I do?

• Send us a message.

How do I reset my password?

• You can do it in your account or Send us a message.

Is my personal information kept private?

• Yes

How can I remove my personal information from your database?

• Send us a message.

How do I unsubscribe from your newsletter?

• Unsubscribe at the bottom of email or Send us a message.