FAQ

Payment

What payment methods do you accept?

  • Visa, MasterCard,  American Express, Discover, JCB, Diners Club, Shop Pay, Apple Pay, Google Pay, PayPal, Amazon Pay

Do you sell gift card?

How do I purchase a gift card?

Why haven't I received my gift card?

  • It comes by email. Check your spam folder.

I lost my gift card, can I get a replacement?

  • Yes.

I've brought a gift card, can I cancel or return it?

  • Yes

Do you offer student discount?

  • No

My discount code didn't work?

Can I use more than one promotional codes on my order?

  • No

Experiencing problems paying?

Delivery

What delivery options do you offer?

  • USPS, UPS or FedEx

Do you offer free shipping?

  • Yes on orders more than $75

How does your standard delivery service work?

  • USPS, UPS or FedEx

How does your next day delivery service work?

  • USPS, UPS or FedEx

Can I track the status of my order?

  • Yes

What happens if nobody's in when my order is delivered?

  • Left at safe location

Do you deliver internationally?

  • Yes

Will my parcel be charged additional custom and import charges?

  • Yes

Can I get my order delivered to a PO Box address?

  • Yes

    Order

    Where is my orders?

    • You should have received tracking link by email.

    Can I cancel my order?

    Can I amend my order once it has been placed?

    • No

    What can I do if my order is going to the wrong address?

    Where is my order confirmation?

    • Emailed to You

    What should I do if my order is missing?

    What do I do if I've received the wrong item?

    There's an item missing from my order, what should I do?

    I've received the wrong item in my order, what should I do?

    Returns & Refunds

    How do I return an item?

    • Send to Grape Cat, 6114 Autumn Court, Pipersville, PA 18947

    Can I exchange an item?

    • Send to Grape Cat, 6114 Autumn Court, Pipersville, PA 18947

    Can I return a gift?

    • Send to Grape Cat, 6114 Autumn Court, Pipersville, PA 18947

    What should I do if my refund is incorrect?

    I forgot to include my returns note in my return, what can I do?

    What do I do if my item is faulty?

    • Send to Grape Cat, 6114 Autumn Court, Pipersville, PA 18947

    I purchased a product and now it's in the sale, can I get a refund?

    • Yes

    I've bought something online, can I return it in-store?

    • No

    What's your Christmas returns policy?

    • Send to Grape Cat, 6114 Autumn Court, Pipersville, PA 18947

      Product & Stock

      Can you tell me more information about your products?

      • All of our products are vegan

      Why can't I find an item that I've seen advertised?

      • Out of stock or discontinued

      How can I find out if you'll be getting in more stock of a product I want?

      Are any of your items made using real fur?

      • No

      Are your products vegan friendly?

      • Yes

      Are you certified by Cruelty Free International?

      • No

      Is your products tested on animals?

      • No

      How do I find out what ingredients are in your products?

      • Listed with products

      Do your products offer a warranty?

      • Yes

        Account

        Do I need to set up an account to make an order?

        • No

        I'm having trouble signing in to my account, what should I do?

        How do I reset my password?

        Is my personal information kept private?

        • Yes

        How can I remove my personal information from your database?

        How do I unsubscribe from your newsletter?