FAQ
Payment
What payment methods do you accept?
- Visa, MasterCard, American Express, Discover, JCB, Diners Club, Shop Pay, Apple Pay, Google Pay, PayPal, Amazon Pay
Do you sell gift card?
How do I purchase a gift card?
Why haven't I received my gift card?
- It comes by email. Check your spam folder.
I lost my gift card, can I get a replacement?
I've brought a gift card, can I cancel or return it?
Do you offer student discount?
My discount code didn't work?
Can I use more than one promotional codes on my order?
Experiencing problems paying?
Delivery
What delivery options do you offer?
Do you offer free shipping?
- Yes on orders more than $75
How does your standard delivery service work?
How does your next day delivery service work?
Can I track the status of my order?
What happens if nobody's in when my order is delivered?
Do you deliver internationally?
Will my parcel be charged additional custom and import charges?
Can I get my order delivered to a PO Box address?
Order
Where is my orders?
- You should have received tracking link by email.
Can I cancel my order?
Can I amend my order once it has been placed?
What can I do if my order is going to the wrong address?
Where is my order confirmation?
What should I do if my order is missing?
What do I do if I've received the wrong item?
There's an item missing from my order, what should I do?
I've received the wrong item in my order, what should I do?
Returns & Refunds
How do I return an item?
- Send to Grape Cat, 6114 Autumn Court, Pipersville, PA 18947
Can I exchange an item?
- Send to Grape Cat, 6114 Autumn Court, Pipersville, PA 18947
Can I return a gift?
- Send to Grape Cat, 6114 Autumn Court, Pipersville, PA 18947
What should I do if my refund is incorrect?
I forgot to include my returns note in my return, what can I do?
What do I do if my item is faulty?
- Send to Grape Cat, 6114 Autumn Court, Pipersville, PA 18947
I purchased a product and now it's in the sale, can I get a refund?
I've bought something online, can I return it in-store?
What's your Christmas returns policy?
- Send to Grape Cat, 6114 Autumn Court, Pipersville, PA 18947
Product & Stock
Can you tell me more information about your products?
- All of our products are vegan
Why can't I find an item that I've seen advertised?
- Out of stock or discontinued
How can I find out if you'll be getting in more stock of a product I want?
Are any of your items made using real fur?
Are your products vegan friendly?
Are you certified by Cruelty Free International?
Is your products tested on animals?
How do I find out what ingredients are in your products?
Do your products offer a warranty?
Account
Do I need to set up an account to make an order?
I'm having trouble signing in to my account, what should I do?
How do I reset my password?
Is my personal information kept private?
How can I remove my personal information from your database?
How do I unsubscribe from your newsletter?