Alchemy Goods

Portage

Portage Pouches by Alchemy Goods

Summary

shoes.com
Sole Society
Lori's Shoes
South Moon Under
Hey Dude Shoes
U.S. Outdoor
Lucky Brand
Blank NYC
Nordstrom
Saucony
eBags
The Green Life
ZOOSHOO
Backcountry
Amuze
PureFormulas
Burlington Coat Factory
Unique Vintage
chaserbrand.com
AKIRA
CellularOutfitter
Edressme
HerRoom
Billabong
Shoe Carnival
Matt & Nat
Boutique to You
Unspoken Fashion
Shiekh
Ashbury Skies
BURKE DECOR
Moosejaw
Francesca's
Karen Kane

Returns policy for shoes.com

RETURN/EXCHANGE POLICY

If you are not happy with your order, we are happy to accept a return or exchange.
Return shipping is free for merchandise being shipped from within the United States.
- Return shipping is free*. For each shipping address, we will provide you with one pre-paid UPS shipping label to return your order to us. Because we provide you with only one pre-paid shipping label per order for each shipping address, we suggest you wait for receipt of all items to that address before beginning the return/exchange process. After receiving all items on your order, please place all return items into one shipping box (any type of shipping box) to take advantage of the free return postage. You can return your order for up to 60 days from the purchase date, except for orders places on Shoebuy's Private Event site, [events.shoebuy.com]. Orders placed between November 1 — January 1 are eligible for the 90 Day Holiday Return Policy. Items that you return or exchange must be in the condition that you received them and in the original box. Shoebuy does not guarantee wear or tear or any damage unrelated to the manufacturer.
 - We will send you an email confirming your request, including the 18-digit tracking number on the pre-paid UPS shipping label and a link to track the package. Once your return is received and inspected by the fulfillment centers, your refund will be processed and a credit for the full purchase price of each item will be automatically applied to your credit card or original method of payment withing approximately 5 business days ("business days" are Monday through Friday, excluding weekends and US Holidays). Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
- Please allow 1-2 weeks following receipt of your return for exchanges to arrive, if you requested an exchange. We will send you an order confirmation email for your exchange order as soon as it is placed. If you are in a hurry, return your original item for a refund and place a new order online for your replacement item. This will expedite your receipt of the new/replacement item.
- Please note, Shoebuy.com can only provide free return shipping for items shipped from a U.S. address. If you are returning an item within our 60 Day Return Policy from an address outside the U.S., please ship to:

Shoebuy.com / Attn: Returns / 34 Cabot Road / Woburn, MA 01801.

If you are returning an item within our 90 Day Special Return Policy, please follow the same procedure. In addition, please clearly write your Shoebuy.com Order Number on the outside of the shipping box. If you have any questions regarding returns from an address outside the U.S., please call Shoebuy.com Customer Service.
- Please do not send your order to the manufacturer. We will take care of everything for you.

* Shoebuy.com free return postage does not apply to orders/merchandise being returned from locations outside of the United States and APO/FPO locations, or on return of items purchased from Shoebuy Private Event sales at Shoebuy's Private Event site, events.shoebuy.com.
** Shoebuy accepts returns or exchanges only for items purchased on the Shoebuy.com website. If you would like to return or exchange an item that was not purchased on the Shoebuy.com website, please contact the retailer where you made the purchase.
 

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Returns policy for Sole Society

We hope you love what you ordered, but in case you don’t, you can always return it.

You may return your order for a Sole Society Credit (free of charge) or receive a refund to your original form of payment (credit, debit or PayPal) minus a $7.95 restocking fee. All items must be returned within 30 days of the ship date in new, unused condition, and in the original packaging.

You can initiate a return by accessing: https://www.solesociety.com/rma/returns/faq/

Purchases are subject to Sole Society's Shipping and Return Policy. Restocking fees may apply. The risk of loss and title for Products ordered by Customer shall pass to Customer upon Sole Society's delivery of the items to the carrier. Sole Society reserves the right, and Customer hereby authorizes Sole Society, to charge Customer for any damages up to the purchase price of the damaged Product(s). Replacement of products and credits to customer's account for Products claimed as damages or not received are subject to Sole Society's investigation and discretion.
There are no returns or exchanges on final sale merchandise. 

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Returns policy for Lori's Shoes

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Returns policy for South Moon Under

Return Policy

Returns

Returns are accepted on full priced and sale merchandise purchased at southmoonunder.com within 60 days of purchase date provided that the items have not been worn or used. South Moon Under tickets must be attached. Personalized,  Special Order and Final Sale items are not returnable. Items can be returned to us at 511C Naylor Mill Rd. Salisbury, MD 21801, or to any of our 23 store locations.  To make a return in store, you must have the invoice and credit card used to make the purchase.  A printed return label has been included in your order and can be used for returning your purchase (valid in the Continental US only) with a $3.00 charge taken off the refund.  Please allow 14 business days for your return to arrive at our facility and be processed.

PayPal Returns

Purchases made online using PayPal can be returned to us at southmoonunder.com for a refund to PayPal.  Returns made to any of our 23 store locations will be refunded to a South Moon Under Gift Card.

Be sure to include a copy of your invoice with the reason code marked. If you do not have the original invoice, please include your name, billing address and a phone number where you can be reached along with your order number, if possible.

Once your package has been received at southmoonunder.com, your refund will be processed in the original form of payment within four business days. Please allow additional time for your bank to process and post the transaction.

Ecommerce purchases marked as GIFT on the invoice are only eligible for Exchange or Return in South Moon Under store locations for the current retail selling price.  All in store Ecommerce GIFT returns will be refunded to a South Moon Under Gift Card.  You may also use the enclosed Return Label to mail items back for a full refund to the original form of payment.

Worn or used items may be returned due to manufacturing defect only, for repair or replacement per manufacturer's instructions. If the item cannot be replaced or repaired, a refund will be issued based on the original method of tender with valid South Moon Under receipt. Normal wear and tear and failure to follow manufacturer's laundering instructions are not considered a manufacturing defect. No returns after 6 months unless manufacturer offers a longer warranty.

Exchanges

A NEW order for the replacement item(s) needs to be placed online. After placing the new order online, please contact a member of our customer service team with your new order number at 1.888.660.6071 or by email at service@southmoonunder.com, so that we can make any necessary adjustments to the new order and email you a complimentary return label. Once the original item(s) has been received in our warehouse a return will be processed and we will notify you by email. You can also visit one of our 23 store locations and exchange your item as well.  If your original purchase was made using a South Moon Under Gift Card, please contact Customer Service PRIOR to placing the exchange order.

Price Adjustments

Prices are subject to change. We will honor price adjustments within 14 days of the purchase date  Please notify us via email, service@southmoonunder.com, or phone 888-660-6071. We honor this one time only.

 

Special Order Return Policy

Monogrammed, Personalized, Altered or Special Ordered Merchandise CANNOT be returned.

 

Returns For Items Purchased In Stores

We cannot accept items purchased at South Moon Under stores at our Internet Returns Center. Please return your items to the store where you purchased them, or to the store closest to your home. If this is not convenient, please mail your return via certified mail to the store closest to you. Please remember to include your receipt and customer information in the package.

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Returns policy for Hey Dude Shoes

 

Yes, ** As of 5/15/2017, FOR heydudeshoes.com customers only within the continental United States, every FULL PRICED ORDER will include a free standard shipping return label (**not included in box). We accept unused shoes purchased directly from heydudeshoes.com within 7 days of receiving your order for a refund and 14 days from receiving your order for an exchange. Gift Cards and other items marked "Sale/Final Sale" or shoes purchased using the Box Free shipping method are FINAL SALE and are not eligible for return. **To receive your free return label send an email to support@hey-d.com with your order # and request.

Offer not valid on shipments made prior to May 15, 2017, shipments to Alaska, Hawaii , international shipments or other shipments outside the continental United States , "Sale/Final Sale" orders or shoes purchased using the Box Free shipping method. In store purchases are excluded from this promotion, please contact the retailer you purchased your shoes from for any returns or exchanges.

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Returns policy for U.S. Outdoor

Returns - Simple, Easy, and No Hassle Return Policy

If you're not happy with your purchase from USOUTDOOR.COM simply return it with a copy of your receipt within 30 days for a full refund. All returns & exchanges must be new, unused, and include the entire original manufacturer's packaging. Simple.

Exemptions:
Climbing equipment, food, and first aid kits are not returnable for your own safety. Bathing suits without the protective strip are also not returnable. Please do not use the manufacturers packaging as the return box. Returned merchandise with any odors such as smoke, perfume, pets etc. cannot be accepted. We request you try on any footwear or clothing indoors before taking off the tags or throwing away the packaging. If it is a gift, please block out the price instead of removing the tags.

Prepaid Return Labels:
Feel free to use our prepaid UPS label; there will be an $8.00 deduction from your refund for soft goods, e.g., clothing, footwear, or any other small items. There will be a $25 deduction from your refund for oversized shipments, e.g., skis, snowboards or oversized packages.

To generate a UPS label please visit usoutdoor.com help section.

Refunds:
Refunds will be issued using the same method as the original payment. (Please note; some card issuers can take up to one full billing cycle for refunds to post to your account.) We can only accept items purchased from usoutdoor.com, boardcorner.com and intermountaintraders.com. Expedited shipping costs are not refundable.

If you need to download another copy of the return form please visit usoutdoor.com help section.

Please Note: If you have a possible warranty situation, do not send the product(s) back.
Please call toll free 866-876-3932, we may be able to save you time and money.

Send all eligible returns to:

The U.S. Outdoor Store
Internet Division
Attn: Internet Returns
219 SW Broadway
Portland, Oregon
97205

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Returns policy for Lucky Brand

Return Policy

Return Rules

- Returns of full-price and sale merchandise must be made within 30 days of your order date.
- For eligible returns within the United States, a pre-paid return label is provided. Once the return is received, a return shipping charge of $8.00 will be deducted from any refund
- Items with a discounted price ending in $0.97 are final sale" and may not be returned or exchanged; they are also not subject to price adjustments.
- Products must be unused, unworn and in good condition with the original hangtags and packaging attached. All original packaging must be completely intact.
- Due to the intimate nature of swimwear and foundation garments, such items must be unworn with all tags and any hygiene strips intact to be eligible for a refund or exchange.
- Price adjustments will be honored within seven (7) days of the original purchase date, and refunded in the original form of payment.
- Only items purchased through LuckyBrand.com may be returned to our online warehouse. Items purchased through any of our physical shops or wholesale partners must be returned to the place of purchase.
- Items purchased on LuckyBrand.com may be returned or exchanged at a Lucky Brand retail store.
- Items purchased on LuckyBrand.com may not be returned to any Lucky Brand outlet stores, Canadian stores or International stores.
- International orders are all final sale.
- Shipping and handling costs, gift box costs and other charges are non-refundable.

Return Restrictions

- If you choose to return or exchange your online purchase to a Lucky Brand store, you must present the original packing slip or your online purchase receipt displayed during checkout. Without a receipt, you will be offered an exchange or merchandise credit for the current selling price of the item.
- In the case of items damaged during shipment, please contact our customer care team immediately at 1-866-975-5825.

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Returns policy for Blank NYC

WHAT IS YOUR RETURN POLICY?

Blank NYC will accept returns* for items purchased on the BlankNYC.com store within 10 days of delivery date for a refund and 30 days from delivery date for store credit. Returns received after 30 days from delivery date will not be accepted. 

*No returns are allowed on Final Sale items.

HOW TO RETURN AN ITEM?

All returns require a valid Return Merchandise Authorization # (RMA). You can request your RMA # and review our complete Return Policy by accessing [http://www.blanknyc.com/store/awrma/guest_rma/index].
 
HOW WILL MY RETURN BE PROCESSED?

 Once a return arrives at our warehouse it will take us 10 to 14 days to receive, inspect and process. You will be notified via email once your return has been completed.       

Rejected returns will be sent back to the shipping address on your original order and customers may be charged a $13 rejection fee.

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Returns policy for Nordstrom

Returns & Exchanges

We handle returns on a case-by-case basis with the ultimate objective of making our customers happy. We stand behind our goods and services and want customers to be satisfied with them. We'll always do our best to take care of customers—our philosophy is to deal with them fairly and reasonably. We have long believed that when we treat our customers fairly, they in turn are fair with us. We do apply returns to the tender it was purchased with. If we choose to provide a refund and no record of sale is available, we will ask for personal identification and a return will be provided at current price on a Nordstrom Gift Card.

About Returns & Exchanges

You can return item(s) by mail or in any Nordstrom store. We do not accept returns of Nordstrom or Nordstrom.com merchandise at Nordstrom Rack locations

RETURNING BY MAIL (U.S.)
If you have an account or an order number, you can start your return now. If you don't have an account or you're missing order information, you can print a blank return form and label. Send in your item(s) using the postage-paid U.S. return label. Your return will be processed within 10-14 business days.

RETURNING IN NORDSTROM STORES (U.S.)
Simply bring the item(s) you'd like to return to a Nordstrom store along with your receipt and original form of payment. Any salesperson can assist you with your return. Find a store. Please note that we do not accept returns of Nordstrom or Nordstrom.com merchandise at Nordstrom Rack locations.

EXCHANGES
For the best service and selection, please order your replacement items online or call 1.888.282.6060 for assistance.

EXCEPTIONS & SPECIAL INSTRUCTIONS
Please call customer service at 1.888.282.6060 for assistance returning oversized items, perishable goods or other unusual merchandise.

REFUNDS
All refunds will be credited to your original form of payment or a Nordstrom Gift Card. We offer gift receipts to customers when purchasing gifts. When returning a gift, you'll receive your refund only on a Nordstrom Gift Card. If we choose to provide a refund and no record of sale is available, we will ask for personal identification and a return will be provided at current price on a Nordstrom Gift Card. (Gift Cards cannot be redeemed for cash unless required by law.)

- Items Returned by Mail: If you ordered by credit card, we'll credit your account within 14 business days. This will show on your next statement, depending on the issuing bank and/or billing cycle. If you have requested an exchange, your account will be charged for the new item and credited for the return. If you paid with a Gift Card or Nordstrom Notes, we'll mail you a Nordstrom Gift Card. If a credit card was used in combination with a Gift Card or Nordstrom Notes, the entire merchandise amount will be refunded to your credit card. - Shipping Charges: Unfortunately, we cannot refund shipping charges.

GIFT CARDS
Gift Cards can't be returned.

WESTIN HEAVENLY® BED
Please call 1.800.285.7344 for inquiries and assistance.

FINE JEWELRY
Please follow the instructions included in your shipment and fill out the return section of the packing slip when returning fine jewelry by mail. Return your package via the carrier of your choice, with return signature required. For your protection, you must insure the package for the value of the item enclosed. Fine jewelry can also be returned to Nordstrom stores that have a Fine Jewelry department. Simply bring the packing slip and/or credit card used when you placed the order.

INTERNATIONAL RETURNS
International Nordstrom.com orders made with Borderfree have a different return process and do not qualify for free returns or merchandise exchanges. For a refund that includes duties, taxes and tariffs, please contact Nordstrom customer service and ask them to send you a Return Merchandise Authorization form on behalf of Borderfree. Then mail the completed form with your item(s) to Borderfree. If you choose to return an international order directly to Nordstrom, you will receive a refund for the merchandise from Borderfree but not duties, taxes or tariffs. Learn more about international returns.

GREEN SHIPPING
In our continued effort to minimize waste and lessen our impact on the environment, please note that your order may arrive in a slightly used shipping box.

NORDSTROM RACK RETURN POLICY
Please visit the Nordstrom Rack and HauteLook sites for information about their return policies.

Questions? Call 1.888.282.6060 or chat with us.

What about returns for purchases at Nordstrom.com?
Simply send your item back or bring it to a store near you and we'll do our best to take care of you.

Do I need a receipt from my purchase?
Your receipt or order number helps us locate your purchase the fastest. If you don't have a receipt, we should be able to find the purchase in other ways, but we may ask you for more information so we can better assist with your request. If no record of sale is available and we choose to provide a refund, your personal identification will be required to process the return and the return is provided at current price on a Nordstrom Gift Card.

Do you take everything back?
We'll do our best to take care of you, but from time to time we cannot accommodate a return.

Is there a time limit? What if the item is worn?
We will do our best to take care of customers and deal with them fairly; we ask that our customers treat us fairly as well. From time to time we may not accept a return. There are no time limits for returns or exchanges.

Why do special-occasion dresses and some designer items have tags that say if the tag is removed the garment cannot be returned?
Customers have told us that they want to ensure the special-occasion dresses and designer items they're purchasing have not been worn prior to their purchase. Over the years, we have also found that we received a disproportionate number of returns of what appeared to be worn special-occasion dresses and designer items. To help in both instances, we implemented a tag or card to help ensure these items are returned in original condition with tags still attached.

Are there restocking fees?
No.

Why does Nordstrom request my personal identification for a return without a record of sale?
Because of our liberal return philosophy, we have this internal auditing procedure to give us the ability to monitor and investigate refunds and returns without a record of sale.

Can I put an item on hold?
Merchandise holds will no longer be offered to individual customers. However, we will continue to offer holds for events and special services—like Reserve Online & Try in Store, available on our app.

Do you take checks?
Checks will no longer be accepted as payment for merchandise. However, checks will continue to be accepted for payment on accounts.

How do you process my return if I paid with PayPal?
If your purchase was made with a PayPal account, your refund will be made to the credit or debit card associated with the PayPal account or a Nordstrom Gift Card can be issued. If the original form of payment was a PayPal line of credit, the refund will be issued to a Nordstrom Gift Card.

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Returns policy for Saucony

OUR GUARANTEE

Thank you for your recent purchase. If you are not satisfied with your order, simply ship your item back to us free of charge, or return it to a corporate Saucony store near you. Please follow the instructions below so we can process your return as quickly as possible.

RETURN BY MAIL:

Merchandise must be returned in its original unworn condition and received WITHIN 45 DAYS OF ORIGINAL PURCHASE (invoice date). Orders returned beyond this time period will not be accepted. Saucony.com reserves the right to refuse worn or damaged merchandise.

Pack the merchandise in its original packaging or appropriate carton. Enclose the completed packing slip found on the back of the original invoice.

Complete the enclosed return form. Peel and stick both the pre-printed address label AND the provided pre-paid USPS shipping label; on the outside of the carton. Return shipping is free of charge. Please keep your shipping receipt number for reference and tracking.

A credit for the value of the returned merchandise will appear on the original credit card used to purchase the item(s). Please allow 1-2 billing cycles for the credit to appear on your statement. For more information, please contact your credit card company.

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Returns policy for eBags

Easy Returns

If you are not completely satisfied with your purchase you may return any unused merchandise within 30 days, via a pre-paid UPS return label. Upon receipt of your return, a prompt refund will be issued either to your original method of payment or an eBags store credit, at your choosing.

NOTE: eBags Brand products may be returned at any time, and are guaranteed for life under the eBags Lifetime Warranty. If you wish to return an eBags Brand item after the 30 day returns period has expired, simply contact eBags Customer Care. [www.ebags.com/help/contactus]

A nominal fee of $4.95 per item will be deducted from the return credit for those customers who choose the refund option during the returns process.

eBags Rewards Members who opt for a refund to their original form of payment will receive $5 eBags Rewards credit per item returned, which will be deposited to their Rewards account when their return is received. The $5 eBags Rewards credit may be used towards a future merchandise purchase at eBags.com. Some restrictions may apply.

Customers who choose store credit at the time of return rather than a refund will be exempt from the $4.95 per item return fee. However, all customers who choose a store credit will NOT be eligible for the $5 eBags Rewards credit with their return.

What Else Do I Need To Know?

- If you received an incorrect or damaged product, please contact us immediately so we can resolve the issue. We want every purchase to be exactly as anticipated and promised. [www.ebags.com/help/contactus]

- All returned items must be in the condition you received them, with all hang tags attached and in the original packaging.

- eBags will provide you with a pre-paid UPS label to return the items to us. Any UPS drop-off location will accept your return.

- Items are protected by eBags against manufacturing defects for 30 days from the receipt of shipment. After that time, please refer to the manufacturer's warranty policy. [www.ebags.com/help/warrantyotherbrands]

- If you're returning more than one item, we may ask you to ship items together or in separate boxes.

- Your refund will include the price of the bag and any taxes, but will not include any original shipping charges, if applicable. Your refund will also reflect the deduction of the $4.95 per item fee for returns.

- Your credit will be issued after we have received and processed your returned item(s). This time may vary; if you're receiving a refund via credit card, please allow one full billing cycle for the refund to appear on your statement.

- Gift Returns: If you have received an eBags item as a gift and are not completely satisfied with the gift, please use our Gift Return page to receive a store credit in the form of an eBags Gift Certificate. [www.ebags.com/orderhistory/giftreturn]

- Your gift return will be issued as a store credit in the form of an eBags Gift Certificate. The amount of the Gift Certificate will reflect the original purchase price, less any original shipping charges [if applicable]. Your Gift Certificate will be emailed to the email address you provided during the return process.

For more information visit: http://www.ebags.com/help/returnpolicy

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Returns policy for The Green Life

Shipping - Domestic (US)

Shipping made simple! We offer FREE shipping on all orders over $99 and a low-cost, flat rate of $5.95 for orders under $99.

We send your packages the most cost effective way. Our shipping software will rate shop when your finished package is weighed and select the most economical method of shipping based on weight and destination. 

We ship by ground using: USPS First Class Parcel, USPS Priority, UPS Ground, UPS Surepost. 

 

Shipping - International (Outside of US)

Shopthegreenlife.com [http://www.shopthegreenlife.com] fulfills orders through a trusted company, GlobalShopex.com. Simply add any items you wish to purchase in your shopping cart and choose the “international checkout” button. The items in your cart will automatically be transferred to GlobalShopex for international checkout. You may pay with International credit cards, PayPal, Money Gram, Bank wire transfers, Alipay or other local payment options. GlobalShopex will process your payment and guarantee delivery. Once your order is completed, all inquiries regarding tracking and shipment should be directed to GlobalShopex at customercare@globalshopex.com or 786-391-4868. Any other questions should be directed to The Green Life. [https://www.shopthegreenlife.com/pages/contact]

GlobelShopex local phone numbers:

Australia (Sydney) tel: (612) 9037 0252

United Kingdom tel: (020) 3371 9380

Japan (Tokyo) tel: (3) 4520 9639

Spain (Madrid) tel: (91) 829 5114

South Africa tel: (27 10) 500-2487

Canada (Toronto) tel: (416) 840 5719

France (Paris) tel: (01) 7666 0593

Mexico (DF) tel: (55) 8525 3179

Brazil (Sao Paulo) tel: (11) 3957 0408

Peru (Lima) tel: (1) 718 0788

Colombia (Bogota) tel: (1) 508 2859

Chile (Santiago) tel: (2) 368 0900

 

Return Process

1. Contact our Customer Care Specialist within 15 days of the original purchase at support@shopthegreenlife.com. Please provide the order number and reason for return in email. 

2. Our Customer Care Specialist will provide you with a Return Merchandise Authorization number (RMA)#) and email you detailed return instructions with a return-shipping label. 

3. Clearly write and/or affix teh RMA# on the package and return to the address specified in the email.

4. The original method of payment used to place the order will be credited the purchase price, excluding shipping costs once the item is received at our warehouse. 

5. We will send a confirmation email once the refund has been issued. Please allow 5-7 business days for your bank to process the credit. 

* Please note that we offer free return shipping for all products only if the return is due to manufacturer's defect or The Green Life's error. In all other cases, the customer is responsible for the return shipping cost plus a 10% restocking fee. 

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Returns policy for ZOOSHOO

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Returns policy for Backcountry

We guarantee your total satisfaction and offer a world-class returns policy. New, unused gear can be returned at any time for a full refund. Used gear must be returned within 30 days of delivery for store credit.

- New, unused gear must be returned in the condition you received it and with the original box and/or packaging, including manufacturer tags where applicable.

- Used gear, bikes, or bike frames not damaged due to abuse will be issued store credit in the form of credits applied to your Backcountry account. We will not accept the return of products damaged due to abuse.

If you feel that your gear is eligible for a warranty evaluation by the manufacturer due to defect in its materials or workmanship, contact our Warranty Department.

Warranty Contacts

General Requests: warranty@backcountry.com
Bike: warrantybike@backcountry.com

To help expedite your warranty request, please provide as much detail as possible in your email. Include the order number, purchase date, item brand and description, and a picture of the defect.

EXCHANGES AND RETURN NUMBERS (RMAs)

Sometimes you need to exchange a product for something else - it happens. Exchanges on Backcountry only require a few minutes and an RMA (Return Merchandise Authorization) number. You can create an RMA from an order in your Order History [www.backcountry.com/store/order_history.html] or contact a Gearhead to help you make one.

The fastest way to exchange a product is to return your original purchase and place a new order at the same time. Immediately placing a new order ensures that you’ll get the new product quickly and that it won’t go out of stock while you wait for an exchange. Just make an RMA, place a new order, and return your original item. You’ll receive a full refund for items returned in new, unused condition and store credit (issued in the form of credits applied to your account) for the return of used product. Refunds and credits are issued as soon as your return is received by our Returns Department. Call or chat with a Gearhead in our Customer Services Department if you’d prefer to make an exchange without setting up a new order.

RETURNS SHIPPING

With a Prepaid Label

To make shipping a return even easier, we offer a flat-rate $6.99 UPS shipping label for eligible U.S. customers returning products that don’t need to ship freight.* You’ll have the option to print this label after creating an RMA number for a return or exchange, or you can receive the label in an email after a Gearhead generates an RMA for you. Print your label, tape it to the outside of your return package, and drop it off at a UPS store at your convenience. The $6.99 price for the label will be deducted from the refund or credits issued for the return of your new or used items.

*Products required to ship freight may include: kayaks, surfboards, SUP boards, cargo boxes, car racks, indoor cycles, and more.

Without a Prepaid Label

To return products without a $6.99 UPS label:

- Create an RMA from your Order History or contact a Gearhead to have one created for you.
- Fill out the information requested on the sales receipt that arrived with your purchase. This receipt also serves as paperwork necessary for your return. Include the RMA and drop this receipt in your return package.
- Write the RMA on the outside of your package.
- Ship your return to this address:

Backcountry.com Returns Department
2607 South 3200 West, Suite A
West Valley City, UT 84119

It takes 3–5 business days to process a return after it arrives at our distribution center. You’ll receive an email confirmation when your return is received.

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Returns policy for PureFormulas

Not perfect? Return it. We pay for the shipping back to us.

We strive for perfection and we think our standards are pretty high, but it’s your opinion that counts. If an order’s not up to your high standards, we’ll give you a full refund. Your products will arrive in perfect condition or we will replace them - period!.

Our guarantee and our no-hassle policies:

30 day return policy

No return shipping cost – we’ve got that covered!
No restocking fee
All refunds issued back to original payment method
Items must be returned in same (or similar) condition in which they were received.*   
If you require additional assistance, our Customer Happiness Team would love to help! Contact a Customer Happiness Representative by phone at 1.800.383.6008 (M-F: 9am-11pm, Sat-Sun: 9am-5pm EST), email (help@pureformulas.com), or Live Chat.

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Returns policy for Burlington Coat Factory

Return by Mail

Complete the Return Section of your packing slip.
Circle the item number of the item/items you are returning.
Burlington will refund your credit card for the purchase amount less shipping and handling within 14 business days of receipt of your return, however, it may take up to two full billing cycles for your credit to appear on your credit card statement.
You will receive an email notifying you when we have received your return and credited your account.

Note: You are responsible for all return shipping charges unless otherwise noted on your packing slip.

General Return Policy

All items must be returned within 30 days of purchase.
Please bring your original receipt or shipping confirmation email.
Merchandise must be in new condition, unused and unwashed and in its original packaging.
Refunds will be issued in the original form of payment.
Non-receipted returns, accompanied by a photo ID (driver's license, state issued non-driver ID, passport, or military ID) and returns after 60 days will receive a gift card for the lowest selling price.

Online Policy

Shipping charges are non-refundable.
Due to health and sanitary reasons, breast pumps, breast pump accessories and fragrances are not returnable under any conditions.
Some merchandise returns are subject to a re-stocking fee. This is stated on the individual product pages.
Many of our vendor-fulfilled items (special orders) may need to be returned to the specified vendor. Please refer to the return address on your packing slip.
Returns from orders placed with PayPal can only be returned by mail or in store. Please see below for how your account will be credited.*
We apologize; we do not currently offer an exchange program for items returned by mail. You must place a new order for the desired items at burlingtoncoatfactory.com.

Please note: you will be charged for shipping and handling on your new order.

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Returns policy for Unique Vintage

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Returns policy for AKIRA

If for any reason you are not happy with your purchase, you may return the item(s) within 30 days for a refund back to the original form of payment, less the shipping charge.  Purchases made from a gift certificate will be refunded by an online store credit.  Please return items in original condition (unworn, unwashed, unaltered) with the tags attached. Items that do not meet these criteria will be denied. A separate box should be used to ship shoes with the original shoebox inside. The original shoebox should be free of damage and postal labels. Final sale items are non-refundable and non-exchangeable. Beauty products, earrings, and event tickets are non-refundable.

*AKIRA reserves the right to decline the return of your item(s), or assess a 15% re-stocking fee if the above terms have not been followed.

Because we cannot be responsible for packages mailed to us, we suggest that you use a trackable and insured mail service. Please allow up to 2 weeks from the time you mail your order for the return or exchange to be processed. An email will be sent to you once the return or exchange has been processed. 

Please Note: A $7.95 fee will be assessed to all shipments that are returned because of failure to be delivered due to an incorrect address provided by the customer.

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Returns policy for Edressme

RETURN POLICY

Here at eDressMe we want you to be 100% satisfied with your purchase. Unlike most other special and social occasion retailers, we accept returns for store credit or exchange. Due to the nature of our products, no monetary refunds will be issued.

For details and exceptions, please see below.

Merchandise can be returned for a FULL store credit. Our store credit does not expire. Please select carefully as store credits can only be redeemed once and merchandise purchased with a store credit becomes a final sale. You may also exchange the item(s) for an alter size subject to availability.
In order to process your return, for store credit or exchange, you must contact us within 5 days from the time your order is received. You MUST send an email to returns@edressme.com to request a RMA (return merchandise authorization) number. A Customer Service Representative will respond within 1 business day.
Returns sent back without RMA numbers will not be accepted, so please wait for a response.
Items must be in the mail no more than 2 days after a RMA number is issued.
All items being returned must arrive within 7 days from the time the RMA number is issued. Please write your RMA# on the outside of the package. As the customer, you are responsible for the cost of the return shipment via a pre-paid, traceable, and insured package (optional).
All merchandise must be returned unworn, unwashed, unaltered and with original vendor tags attached. Snags, rips, missing embellishments, marks, odors, stretched or other damages that affect an item's saleable condition will be returned to the customer.
All PRE-ORDER and SPECIAL ORDER items cannot be returned or exchanged.
All MADE TO ORDER ITEMS: Atria, Julian Chang, and Nika are not returnable or exchangeable.
We reserve the right to deny the return if we receive the item(s) at any point after 7 days, or if the item(s) is returned with any damages we were not made aware of prior to shipping.
 
HOW TO RETURN:

Email returns@edressme.com to request a RMA number. A Customer Service Representative will respond within 1 business day. If you send an email on Friday after 6pm est., Saturday or Sunday, your email will be answered on Monday.

You will be notified via e-mail once the RMA number request is processed.

Place your RMA# on the outside of the shipping box.
Pack the item(s) in their original shipping box. Enclose the invoice or RMA email in the box.
Our return address is:

EDRESSME.COM 
25 ENTERPRISE AVENUE 
SECAUCUS, NJ, 07094

Check your e-mail. We will notify you by e-mail once your return has been processed.

IF AN ITEM ARRIVES IN A FAULTY CONDITION

We make every effort to ship merchandise that is in excellent condition. However, in the instance that this may happen, faulty merchandise may be exchanged. Please note: items that are damaged, as a result of wear and tear by the recipient, are not considered faulty or returnable. If you would like to replace a faulty item, we will replace the item in the same style, color, and size subject to availability.

REFUSED OR UNDELIVERABLE PACKAGES

Reshipping refused or undeliverable packages are subject to return ground shipping only. If you would like to cancel an undeliverable or refused package that has been returned to us, please note that there is a 15% Restocking Fee per item..

Items must be returned in new and unused condition. All returns are inspected upon receipt. Items must not have been worn, washed, dry cleaned, and altered, and must have all originals tags attached. Items with snags, rips, make-up stains, odors (i.e. cigarette smoke) or other damages will result in the item(s) being returned to you.

Shoes must be returned in new condition with soles un-scuffed. If you need to try your shoes on, we recommend doing so in a carpeted area. Shoes showing signs of wear will be returned and will not be eligible for a store credit or exchange.

Note:  If you do not accept the item(s) being returned to you, we will charge 50% of the value of the item(s) plus shipping costs as a restocking fee.

NON-RETURNABLE STYLES

The following items may NOT be returned: Tarik Ediz, Bridal, Jewelry, Handbags, Spanx, and all Sale, Markdown, Pre-Order, and Special Order merchandise.

Any items marked SALE on our web site are not eligible for returns or exchanges.

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Returns policy for HerRoom

Return Policy:

We accept items for return in clean, unworn, unwashed condition, with original tags intact. We reserve the right to refuse returned items that are not in pristine and new condition.

You’re responsible for return shipping costs. If there are credits or charges due on the merchandise, they will be issued to the original credit card used for the purchase. Upon receipt, our goal is to process your request within 2 business days.

Returns must be received within 30 days of the original shipment date.

Final Sale Items -- All close-out / final sale items are non-returnable and non-exchangeable. This includes but is not limited to all final sale items ending in $0.99.

How to Return a Purchase:
Complete the simple return form included in your package, including item information and the reason for the return. If you wish to exchange this for a different item, please also complete the exchange section of the form and tell us the style #, color, size and quantity.

Pack items for return and include the return form. Items must be unworn, unwashed, in their original condition with the original tags.

A return label is included in your package for your convenience. This is not a pre-paid label and you will be responsible for shipping costs.

For your protection, we recommend you return your items using certified and insured mail.
 

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Returns policy for Billabong

RETURNS

Returns will be processed within 7-10 days of receiving. You will be notified via email once your refund has been approved in our system.

30 DAY FREE RETURN POLICY

If you are not satisfied with your online purchase you may return items free of charge within 30 days of original purchase.
To qualify for a merchandise refund, items must be returned in original, unused condition with original tagging.

RETURN CLAIM PROCEDURE

To return a purchase, please follow the following instructions:

1. Log in to your account and go to the My Account section. Go to View Orders and select the order containing the items you would like to return.
2. Complete and submit the online RA request form, and print the free return shipping label. If your order is past 30 days then no RA form will appear.
3. Pack product with suitable packaging materials. Ensure that return includes merchandise in original, unused condition, with original packing materials, and affix return label to your return.
4. Drop your return package off at any UPS shipping location.

We will notify you as soon as your return is processed. If you have any questions, please contact customer service at (888) 509-5931 or email store@billabong-usa.com for assistance.

GUEST CHECKOUT RETURN PROCESS

For orders purchased through guest checkout, you will need to email our customers service team at store@billabong-usa.com to obtain a free return shipping label, then follow steps 3 and 4 above. Please include your order number in your email.

MILITARY RETURNS PROCESS

For orders shipped to US military addresses, follow the instructions above. For orders shipped to military addresses outside the US, please contact customer support.
 

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Returns policy for Shoe Carnival

Initiating a return for your online purchase is quick and easy! Head on over to our returns page (https://returns.narvar.com/shoecarnival/returns) where you will be guided step-by-step through the process.

You can return any purchase made online to any one of our store locations free of charge, or you can send it back to our Returns Center for a $6 fee that will be deducted from your refund. Purchases may be returned or exchanged within 60 days of the purchase date and must be new, unused, and contain all original packaging. We will only accept used items if there is an obvious defect. Items purchased at one of our retail stores can ONLY be returned to a retail store. Online purchases made using PayPal can only be processed at the Returns Center and refunds will be credited directly to your PayPal account. We are not be able to process PayPal returns in our retail stores.

Exchanges are processed like a return and reissued as a new order. You'll receive a credit for the items you're sending back and will be charged separatey for the exchange order placed. Contact our Customer Service Team at 1-800-430-SHOE(7463) or customerservice@shoecarnival.com to assist. You can also exchange your order at any of our retail locations.

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Returns policy for Matt & Nat

How can I return/exchange my order?

If you wish to return/exchange an item purchased at full price and on the MATT & NAT website, you must contact us first at returns@mattandnat.com within 30 days you have received your order. Please note, you must contact us prior to sending the package, as our return address may be different from the address we shipped your order.  We are more than happy to accommodate returns/exchanges of items that have not been opened, worn or tampered with.

We will provide you with an RMA form to be completed.  Once we receive the completed RMA form, we will send you the return instructions with an RMA number. We will provide the correct return address that is closest to you. MATT & NAT products must be securely packaged and be accompanied with a copy of your RMA form. Please note that RMA number will facilitate tracking your returned product and expedites the process.  If a return is sent to the incorrect address and if custom fees are applied, the cost will be deducted from the return.

Can I return a gift I received for an exchange/refund?

We can only accommodate your exchange request if the item was purchased on Matt & Nat website. The exchange can only be processed for an item of equal value or less. The refund will only be processed back to the purchaser’s original form of payment.

Do I have to pay for shipping of my return/exchange?

Customers are responsible for returning the item(s) at their own expense.  We recommend to send your return with a tracking number and insurance because MATT & NAT are not responsible for lost returns.

What is the processing time for returns/exchanges?

When returning an item please allow 3 weeks from the return ship date for the return/exchange to be completed.  For refunds, please allow 1-2 billing cycles for the credit to appear on your statement.

Please note, for any exchanges, once the original package is returned, it is not guaranteed that the new exchange will be available due to time constraints.  In order to ensure that your item is available for exchange, we recommend you to return the original item and then place a new order. The full refund will be issued for the original item as per our returns policy.

Can I return an item purchased on sale?

 All sale items are FINAL SALE and cannot be returned or exchanged. Please see warranty claims for Final Sale items below.

Return/exchange of retail store purchases

Requests for refund or exchange of merchandise purchased at a retail store or 3rd party websites, must be made directly though the retailer where the item was purchased.  We only process returns and exchanges for items purchased on the MATT & NAT website.

Do you refund bank charges and custom fees?

We do not refund any custom/international fees; these are to be paid by the receiver.  Please see our duties and international fee policy for further information.

Any additional fees charged by your bank institution are to be paid by the customer.  MATT & NAT does not charge any bank fees (e.g. International bank fees) nor collect any of these fees.  We suggest contacting your credit card company for further information

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Returns policy for Boutique to You

OVERVIEW

This website is operated by Skye Associates LLC on behalf of Boutique to You. Throughout the site, the terms “we”, “us” and “our” refer to Skye Associates LLC and Boutique to You. Skye Associates LLC and Boutique to You offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Skye Associates LLC and Boutique to You, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Skye Associates LLC and Boutique to You and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 7529 Standish Place, Suite #100 Rockville Maryland US 20855.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at customerservice@boutiquetoyou.com.

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Returns policy for Unspoken Fashion

Returns Policy

Our policy lasts 14 days for eligible returns only. If 14 days have gone by since delivery of your order, unfortunately we can’t offer you a return or refund.

Not Eligible Returns, Exchanges Or Refunds (FINAL SALE):

1. ALL products in the Accessories, Clothing, Corsets, Costumes, Lingerie, Ravewear, Special Orders and Swimwear collections due to hygiene/health regulations and/or brand restrictions: Be Wicked, Daisy Corsets, Elegant Moments and Roma.

2. Items that are not in their brand new original condition.

3. Items that are missing tags, original packaging, including: hangers, plastic wrap, hang tags on garments, manuals, certificates, shoe boxes, dust bags and gift boxes.

4. Sale Items.

Eligible Returns:

Please contact us by email at unspokenfashion@gmail.com within 7 calendar days of delivery of your order. Once you have submitted your request for return, we will confirm if it has been approved. A Return Authorization Number (RA#) and shipping instructions will be provided if your request has been approved. You will then have 7 calendar days to return the product and provide us with a tracking number. The customer is responsible for return shipping charges. Please return the product in it's brand new original condition (unworn, unwashed, unaltered) with the tags, original packaging, including: hangers, plastic wrap, hang tags on garments, manuals, certificates, shoe boxes, dust bags and gift boxes. We are not responsible for any return packages that are lost or damaged.

Eligible Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If it is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days. Original shipping charges are non-refundable. Customers that received free shipping will be deducted $8.95 from the amount to be refunded to you, with the exception of customers that received free shipping in the Shoes collection will be deducted 18% from the amount to be refunded to you.

Defective Items:

All items are thoroughly checked and weighed prior to shipping. In the rare event that a defective item was sent, please contact us by email at unspokenfashion@gmail.com within 24 hours of delivery of your order, along with photo(s) and description of the defect. If you do not contact us within 24 hours, Unspoken Fashion will not be responsible for the items.
Once you have submitted the requested information, Unspoken Fashion and the applicable brand will review it. An Exchange Authorization Number (EA#) and shipping instructions will be provided if your request has been approved. You will then have 4 calendar days to return the product and provide us with a tracking number. Please return the product in it's brand new original condition (unworn, unwashed, unaltered) with the tags, original packaging, including: hangers, plastic wrap, hang tags on garments, manuals, certificates, shoe boxes, dust bags and gift boxes. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, and an exchange for the exact same item (same style/color/size) will be processed. Exchanges for a different style, color or size will not be approved. No exceptions.

Changing Or Cancelling An Existing Order:

We rely on a heavily automated process to provide you with the fastest service possible. Due to this automation, we are unable to make changes to, or cancel an order, after the order has been placed, this includes Special Orders. No cancellation.

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Returns policy for Shiekh

Products must be in the condition you received them in with the original box and/or packaging. If merchandise is not returned in its original box or the box is taped and used to return the merchandise, a $3 restocking fee will be deducted from your refund. Clothing and hats must be unworn, unwashed and undamaged with original tags intact.

Please do not return the merchandise to the manufacturer, we will handle everything.

If you are not pleased with the item you ordered, please download,print and complete this Return/Exchange Form https://static.shiekh.com/media/wysiwyg/CMS/Shiekh_Shoes_Return_Authorization.pdf

From here you have two options.

1. Mail package to:

Shiekh Shoes
Attn: Web Department
1777 S. Vintage Avenue
Ontario, CA 91761

2. Return the item at one of our store locations

You are required to bring the completed Return/Exchange Form along with the receipt to the store in order to return or exchange your item. Please note that the store will not be able to issue you a refund. Internet refunds are processed only by the corporate office. We will refund the money to your credit card after receiving notification of the returned merchandise from the store. Please allow 1 week for this refund to be processed.

Shiekh Shoes will gladly pay shipping charges up to $13 on returned items if:

- Item is defective.
- Wrong item was shipped.
- Item was missing parts or accessories.

To receive a shipping label, please contact our customer service department at 1-888-5-Shiekh (1-888-574-4354)

Exchanges:

If you wish to exchange an item purchased, please contact our Customer Service Department directly at (888) 574-4354. They will check the availability of the replacement item you are requesting and further explain the steps needed to make the exchange.

Merchandise that is exchangeable can be returned by either mailing to the address above or by bringing it into one of our store locations. Exchanges are subject to a $7.95 processing and handling fee. Once the original item is received, the replacement merchandise will arrive to you within 7-10 business days.

Refusal of package delivery from our drop ship partners:

A restocking charge of 15% will be deducted from your refund for any Pleaser, Bordello, Demonia, Funtasma, K-Swiss or Pinup Couture merchandise if the order is refused for delivery, or canceled in transit.

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Returns policy for Ashbury Skies

RETURNS
Returns from within the U.S. and U.S. Territories 
We want to you to love your shoes so if they don’t work out you can return them. Returns are FREE for all continental US orders, except if noted as a final sale or store credit only. Final sale shoes can not be returned. This is noted on the product page so it is clear at time of purchase. You have 30 days from the date we ship your item to request a return. Shoes must be returned within 30 days of when your return is approved. Shoes received after this 30 day time period are eligible for store credit only. All shoes must be returned in brand new condition, including the original shoe box. Please try shoes on a carpeted surface to avoid any damage. We cannot accept returns for used, dirty or damaged shoes and these will be returned at your expense. Refunds can only be issued to your original payment method or in the form of store credit. If you paid for expedited service, through Fed Ex, the amount paid will be deducted when your refund is processed. Some sale shoes can be returned for store credit only.

Be sure to place the shoebox inside a shipping carton. Shoes must be returned inside a carton to protect the shoebox. We cannot accept shoes returned with postage stickers on the original shoebox.  

If you are good to go, follow these directions when returning your shoes:

If you were logged in to your Ashbury Skies account when you placed the order, go to: https://www.ashburyskies.com/customer/account/login/
If you do not have an Ashbury Skies account, OR were not logged in to your account when you 
you placed the order, go to: http://www.ashburyskies.com/awrma/guest_rma/index/

After accessing one of the links above: 

Select the order you wish to return.
The RMA form should list only the items that you want to return. (Be sure to uncheck any items from your order that you do not want to return.)
Select an option in the "Request Type" pulldown menu to indicate why you are returning the shoes. 
(Optional) Enter any additional information you may wish to add, in the space provided.
Hit the “Submit Request” button.
You will receive a confirmation email immediately, acknowledging that we have received your RMA request. 
Within 2 business days you will receive a follow-up email that authorizes you to return your item(s). Go to the link in this email, then follow the instructions to print your RMA form. Also attached with the email will be your return shipping label.
Print out both the shipping label and RMA form. 
To ship your item(s): Be sure to include the RMA form inside the box with your item(s). We cannot accept returns without an RMA form. Be sure to place the shoebox inside a shipping carton. Shoes must be returned inside a carton to protect the shoebox. We cannot accept shoes returned with postage stickers on the original shoebox.  
If you have trouble, email us at support@ashburyskies.com. We will be happy to help you.
You will be credited for the amount of item(s) returned in 3-5 business days from receipt into our distribution center.

If you change your mind after you have requested a return authorization: If you have not shipped the items yet, you can login to your account and hit the Cancel link. This will cancel the return process.

We do not offer free returns from US Territories, Hawaii or Alaska.  Returns can be made within 30 days from the date we ship your item, but you need to pay the shipping back to Ashbury Skies.

If your shoes don't qualify for free returns, here is our return address:

North Bay Distribution
Ashbury Skies Returns
2029 E. Monte Vista Ave.
Vacaville, CA 95688

International Returns

You have 40 days from the date we ship your item to request an return. Shoes must be returned within 30 days of when your return is approved. Shoes received after this 40 days time period are eligible for store credit only. Final sale shoes can not be returned. We have a small selection of final sale shoes and this is noted on the product page. All shoes must be returned in brand new condition, including the original shoe box. Please try shoes on a carpeted surface to avoid any damage. We cannot accept returns for used, dirty or damaged shoes and these will be returned at your expense. Refunds can only be issued to your original payment method or in the form of store credit. Shipping is non-refundable, except in cases where we have made a shipping error. If a free shipping code was used, we will deduct shipping when your refund is processed. Most international shipping is $40-$50.  If you paid for expedited service, through Fed Ex International, the amount paid will be deducted when your refund is processed. If you have additional questions, please email us at support@ashburyskies.com. Thanks!

Be sure to place the shoebox inside a shipping carton. Shoes must be returned inside a carton to protect the shoebox. We cannot accept shoes returned with postage stickers on the original shoebox. 

If you are good to go, follow these directions when returning your shoes:

Create an RMA at: [http://www.ashburyskies.com/customer/account/login/] 
After you have logged in, go to “My Account”, and go to the Returns tab at the top of the page.
Hit “Request New RMA”, then use the pulldown menu to select the order you wish to return.
The RMA form should list only the items that you want to return. (Be sure to uncheck any items from your order that you do not want to return.)
Select an option on the "Request Type" pulldown menu to indicate why you are returning the shoes. 
(Optional) Enter any additional information you may wish to add, in the space provided.
Hit the “Submit Request” button.
You will receive a confirmation email immediately, acknowledging that we have received your RMA request. 
Within 2 business days you will receive a follow-up email that authorizes you to return your item(s)..
10. Print out the RMA form and be sure to include it inside the box with your item(s).

11. To ship your item(s): Be sure to place the shoebox inside a shipping carton. Shoes must be returned inside a carton to protect the shoebox. We cannot accept shoes returned with postage stickers on the original shoebox.  

12. We do not provide a return shipping label on international orders. Please ship to:

North Bay Distribution
Ashbury Skies Returns
2029 E. Monte Vista Ave.
Vacaville, CA 95688

If you have trouble, email us at support@ashburyskies.com. We will be happy to help you.

After you have shipped your item(s), we will email you to confirm receipt of your return. You will be credited for the amount of item(s) returned (minus the cost of shipping) in 3-5 business days from receipt into our distribution center, depending on how fast your bank works.

Exchanges
U.S. and International Exchanges

No Problem. Since many of our items sell out very fast and to ensure we still have your item and size in stock, simply place a new order then return the original order to us for a refund. If this is not workable, contact customer service. We have a small selection of Final sale shoes on our site. Final sale shoes can not be returned or exchanged.

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Returns policy for BURKE DECOR

BURKE DECOR'S BD REWARDS PROGRAM TERMS AND CONDITIONS 1. Membership: Participation in the Burke Decor's program ("Program") and the benefits of the Program are offered at the sole discretion of Burke Decor ("Burke Decor," "BD Rewards," "us," or "our"). Eligible customers (as described below) may enroll. Burke Decor's in-store customer may enroll in person or through the website. All other eligible customers must enroll with a store associate. Upon enrolling, you will be assigned a BD Rewards account ("Rewards Account"), a BD Rewards Account number ("Rewards Number"). As you shop, you accumulate points in your Rewards Account, as described below, that may be issued as a BD Reward Card ("Reward Card") from time to time, which you may then use to shop at Burke Decor or burkedecor.com.  2. Eligibility: Only customers over 18 years of age with a valid address in the United States or its territories may become members ("Members," "you," or "your") in the Program. Corporations, associations and other groups may not participate. Burke Decor reserves the right to disqualify any person from participating if, in our sole judgment, that person appears to be violating these Terms and Conditions, making purchases for a business or for resale, manipulating the Program, making excessive returns or otherwise acting in a manner inconsistent with the Program's intent. If a member is disqualified, they forfeit their BD Rewards Account Value and all outstanding Reward Cards with a balance. 3. Definitions: "BD Rewards Account" requires a an active customer account with Burke Decor. Customers who do not have an account, have deactivated their account(s), or caused their account(s) to become deactivated by Burke Decor  "BD Gift Card" is a Burke Decor branded gift card purchased for value from Burke Decor or burkedecor.com. "Form of Payment" includes credit cards; debit cards; Paypal payment; checks; wire transfers and cash. BD Gift Card payments are excluded. "Eligible Items" consist of merchandise bought at Burke Decor or burkedecor.com. Eligible items do not include any services such as but not limited to: gift wrapping, shipping/handling; interior design services/consultations; product repair; select charitable program fees, tickets or merchandise; forfeited deposits; and purchases using a third party. "Net Purchases" are purchases of Eligible Items less all sales tax, redeemed BD Reward Cards/Certificates, shipping and handling fees, returns, price adjustments and other discounts. "Bonus Points" are points granted for making a qualifying purchase as advertised from time to time. "BD Rewards Account Value" means the points you accumulate in your BD Rewards Account as follows:

BD REWARDS LOYALTY PROGRAM
Form of Payment	Points received per dollar spenton Burke Decor* purchases
Visa, MC, AMEX, Discover PayPal Check, Cash, Wire Transfer, ACH	1 points

* Purchase of Eligible Items
** Redemption of Burke Decor Gift Cards and BD Reward Cards are excluded from accumulating Reward Points

• "BD Rewards Account Balance" is the total positive or negative accumulated Rewards Account Value you have at any point in time.

4. Accumulating BD Rewards Account Value: Once enrolled in the Program, you accumulate Rewards Account Value based on your Net Purchases of Eligible Items. All activity on a BD Rewards Account, no matter who enters into the transaction, will be treated as activity of the Member. a. Shopping at Burke Decor: To accumulate Rewards Account Value when making a purchase at Burke Decor, you must either (a) pay with your Burke Decor Account, (b) present your Membership card (if issued), or (c) provide the phone number associated with your BD Rewards Account. When shopping online at burkedecor.com you must pay while logged into your Burke Decor Account or provide your BD Rewards Number. The amount of Rewards Account Value you may accumulate varies based on whether you are purchasing during a period of promotional offerings. You do not accumulate Rewards Account Value when you pay with a Burke Decor Gift or BD Reward Card. 5. Calculation of Rewards Account Value: The amount of your Net Purchase of Eligible Items at Burke Decor is multiplied by the number of points applicable to the form of payment you used and is added to your BD Rewards Account Balance. Returns and other adjustments, such as a price adjustment and exchanges, may reduce or eliminate your BD Rewards Account Balance. Bonus Points will be added to your BD Reward Account Balance within 30 days after you make a qualifying purchase, unless your merchandise has not shipped or been delivered, in which case your Bonus Points will be added when your merchandise ships or is delivered. If we deactivate your BD Rewards Account due to abuse or manipulation of the Program, membership in the Program will terminate immediately and your BD Rewards Account Balance and any value remaining on an issued Reward Card may be forfeited. 6. Expiration of Rewards Account Value: On December 31st of each year, you will forfeit 75% of any remaining Rewards Account Value. If you have a negative Rewards Account Value on December 31st, that amount will remain in the new calendar year. 7. Issuing BD Reward Cards: When your Rewards Account Balance reaches 1,500 points, we will issue you a $25.00 Reward Card. You will receive an electronic BD Reward Card via email provided that you added your BD Rewards Number to your online profile and you have a valid email address associated with your BD Rewards Account. BD Rewards Cards are delivered within 72 hours of reaching the 1,500 point level. An electronic BD Reward Card will be activated, and you may begin using it, on the day you receive it.  8. BD Reward Card Redemption: Reward Cards expire 180 days from the date issued and will be valid only through the expiration date specified. Any unused value remaining on a BD Reward Card after the expiration date will be forfeited. BD Reward Cards may not be exchanged for cash or Burke Decor Gift Cards, or used as a payment or credit to any outstanding balance due. Purchases made solely with BD Reward Cards will not receive discounts available during Burke Decor promotional event and require payment with a BD Rewards Account.  9. Termination of or Change in Program: Burke Decor may terminate the Program at any time, with or without notice, which may result in loss of accumulated Rewards Account Value and the cancellation of all benefits and privileges associated with the Program. Burke Decor reserves the right to limit, delete or change any of the rules, terms, conditions, and benefits of the Program at its sole discretion, with or without notice. Interpretation of these Terms and Conditions shall be at the sole discretion of Burke Decor, whose decision will be final. Burke Decor has the right to close your BD Rewards Account for any reason. 10. Other Terms: Burke Decor ("BD Rewards") is not responsible for lost, destroyed, stolen or expired BD Reward Cards. Once issued, the value on a Reward Card, active or expired, will not be credited back to your Rewards Account Balance. Any tax liability connected with receipt or use of any Reward Card is the Member's responsibility. Program void where prohibited by law. A Rewards Account Balance is not transferable in the event of death, as part of a domestic relations matter, or for any other reason. The sale or barter of any Rewards Account Balance or any Reward Card is prohibited. Events beyond Burke Decor's control, such as computer equipment or electronic data transmission failure, strikes, acts of God, civil disturbance, terrorism or war, which may materially affect our ability to perform, will allow us to suspend or terminate the Program. 11. Release of Information: By enrolling in the Program, you consent to the release of information to third parties to carry out the Program. 12. Change to Your Rewards Account Information: You must advise Burke Decor of any change in your name or the address, phone number and/or email address associated with your BD Rewards Account. Please write to Burke Decor LLC, 1419 Boardman-Candfield Road, STE 280, Boardman, OH 44512, or call 1-888-338-8111 to update this information. Burke Decor is not liable for BD Reward Cards sent to an outdated postal address or email address. 13. Governing Law: These Terms and Conditions are governed by New York state law, without reference to it conflicts of law doctrine, as such law is applied to agreements entered into and performed entirely within such jurisdiction.

 

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Returns policy for Moosejaw

What is your return policy?

If you aren't thrilled with your purchase, you can return it at any time as long as it's still in "sellable condition" which means that the item should be unworn (aside from trying it on), unwashed, and devoid of any stains, scuffs, tears, or mysterious smells. Returns are credited to the original payment method, unless received more than 6 months after the purchase date. Returns received after 6 months are reimbursed via Moosejaw eGift Card, which is emailed to you once your return has been processed. 

Gift Cards, food items, load-bearing climbing & safety equipment (like harnesses, carabiners, or pretty much anything that you would use when climbing- think Cliffhanger) are final sale and cannot be returned. So, if you don't like your climbing stuff, just hang it on your wall to impress your friends, and if you don't want your gift card, you can use it to try to break into locked rooms like they do in the movies. That may or may not actually work. 

Oh yeah - proof of purchase is required for all returns. A receipt, packing slip, or anything referencing your order number will work, and no return merchandise authorization is necessary. If you're returning a pair of shoes or boots, we need the box back, too. Also, please don't treat the shoe box as the shipping box; wrap it in brown paper or put it in another box before you stick the return label on. If you fail to follow these directions, we will not be able to accept the return and won't issue a refund. Sorry for being so mean about it. If you still have any questions about our return policy, visit our Lifetime Returns page for more details or hop on Live Chat.

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Returns policy for Francesca's

Returns and Exchanges

francesca's® returns are a piece of cake! For only $5, you can return your purchase via FedEx. Or you can simply take it to one of our 500+ boutiques located throughout the US.

$5 Flat Rate Returns by FedEx

In three simple steps, your return or exchange will be in the hands of our customer service professionals!

STEP 1 - Complete the Returns and Exchanges form included in your package.

STEP 2 - Visit our Returns Portal [https://www.francescas.com/category/guest-services/returns-exchanges.do] and enter the requested information. Be sure to have your email receipt or the packing slip handy so you are able to provide all of the requested information. After you fo to the "Get Label" button, a label will be generated and will pop up in a new window or emailed to you.

STEP 3 - Print the shipping label and affix it to the original packaging over the original mailing label. Please make sure the following items are enclosed: a) merchandise with tags attached and b) the completed Returns and Exchanges form. Drop the package off at any FEDEX location by using the store locator above.

Voila! The purchase will be refunded back to the original payment method or a store credit will be issued and sent to the original shipping address within 2-3 weeks from day of receipt. If an exchange is requested, in stock items will be shipped within 7-14 business days of receipt and a $5 shipping fee will be charged each way for a total of $10. Please return your order via a track-able method and keep for your records. We will not be able to review returns for processing if it has not been received to our warehouse.

Returns In Boutiques

We want you to be delighted with every purchase! If you are not satisfied, we will be happy to issue a refund or exchange as detailed in this policy. Merchandise purchased from any francesca's® boutique, outlet, or online at francescas.com may be returned at any francesca's® boutique.

Returns With Original Receipt

Unused, unwashed, unworn or defective merchandise may be returned with tags attached within 14 days of purchase for a full refund. Refunds will be issued in the original form of payment unless a merchandise credit is requested. Returns made after 14 days will be issued as a merchandise credit. Returns made more than 90 days after purchase are not eligible for returns or exchanges.

Online purchases may be returned in boutiques within 30 days of the Shipment Delivery date for a full refund. Purchases made via PayPal may be refunded in the form of a merchandise credit.

Purchases made with credit or debit cards will be refunded to the original card. Due to varying bank policies, please allow up to 14 days for the credit to appear. Cash returns exceeding available register funds will be issued as a corporate check, and my take up to 14 days for processing. Returns made with a gift receipt may be exchanged or returned for merchandise credit. Traveler's Check returns will be processed in the form of a merchandise credit. Refund amounts or Gift Card balances under $5 may be issued as cash ($10 in CA).

Returns Without Original Receipt

Unwashed, unworn or defective merchandise returned without a receipt will be issued a merchandise credit based on the current selling price of the merchandise. A photo identification is required for returns without a receipt.

Price Adjustments

If the price of an item is permanently marked down within 14 days of the date of purchase, guests may simply bring in the receipt for a one-time price adjustment. A refund for the price difference will be issued back in the original form of payment.

Final Sale

Intimates and Gift Cards are all Final Sale and cannot be returned or exchanged. Gift Cards will not be replaced if lost, stolen, or used without authorization.

Online Returns In Boutiques

You are also welcome to return or exchange most merchandise purchased online** at any francesca's® boutique within 30 days of the ship date. Some exclusions may apply, so see Criteria for Returns & Exchanges below. Simply bring your original receipt and the unwashed, unworn merchandise with tags attached to any one of our 600+ locations and we will happily process the return or exchange it for something else. Visit our Boutique Locator to find your nearest boutique.

Criteria for Returns & Exchanges
- All returns must be received within 30 days of the shipment delivery date. Returns and exchanges outside of this 30 day limit are still eligible for a boutique credit up to 90 days after the ship date.
- All returns and exchanges must be in their original unwashed, unworn condition with tags still attached.
- All returns must be accompanied by the original receipt.
- PayPal orders can be exchanged or returned for store credit to any of our boutiques. Orders that need full refunds must be returned to the online boutique.
- Returned sale merchandise can only be processed at our online boutique.
- The online boutique does not accept returns or exchanges of items purchased from a francesca's® boutique.

*Non-Returnable Items:
- All final sale items, including those purchased through "Sale On Sale" promotions.
- Intimates
- Gift cards

**Online Exclusive Merchandise
- All online exclusive merchandise must be returned to the online boutique.

Price Adjustments
If there is a price difference between the items being exchanged and the new items being purchased, francesca's® will charge the original payment method or issue a refund accordingly. The original credit card will also be charged for the additional shipping fees unless otherwise notified.

Damaged Merchandise
If you receive merchandise from francesca's® that is damaged or incorrect (wrong style, size, or color), please contact Guest Services within 14 days of receipt. A full refund will be issued, along with complimentary return shipping, once the damaged merchandise is returned. Please note that boutiques are unable to refund return shipping to the original payment method for a damaged online order.

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Returns policy for Karen Kane

Karen Kane will accept returns for items purchased on the (KarenKane.com) store within 30 days from receipt for refund, exchange or store credit. Returns received after 30 days from receipt will not be accepted. Please note that shipping charges are non-refundable.

**No returns or exchanges are allowed on Final Sale items.

All returns MUST meet the following criteria:

- Unworn

- Unwashed

- All tags must be attached

- All accessories must be included (i.e., belts, etc.)

- No perfume or other scents 

- No human or animal hair

- No rips or tears

- No other signs of being worn

- All original packaging and hangars must be included

- No COD (Cash/Check on Delivery) packages will be accepted

Failure to return merchandise as listed above will result in the return being rejected and returned to the customer without credit. You will be contacted via phone and/or email if your return is being rejected. Your return will be sent back to the shipping address on your original order and a Certificate of Inspection will be included containing the reason for the rejection. You may also be charged a $13 rejection processing fee for all rejected returns.

Request your RMA above by entering your order # and email address. Follow the directions as indicated. Fill out the Return Reason and RMA# on your Packing Slip and include it with your return. Attach the pre-paid, pre-addressed FedEx Return Label to the outside of the box, and drop it off at your closest FedEx location. No additional postage required. A $10.00 fee will be automatically deducted for the return shipping cost when you use our Return Label. This service is only available in the United States. You may also send the merchandise back using any other traceable method at your expense. We are not responsible for any returned packages that are lost in transit. If your return warrants reimbursement of shipping costs, we cannot reimburse you for an amount greater than your original shipping cost.

You will be notified via email once your approved return has been received, inspected and processed. Refunds, Store Credits and Exchanges will be processed within 7-10 days.

A refund may not show up until your credit card's next monthly billing cycle. You will be notified via e-mail when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.

International returns. The customer is responsible for all duties or taxes. If you return an item or refuse an item and we are charged a tax, that duty or tax amount will be deducted from your order total before we credit your account. We cannot process exchanges for International orders.

Returns, refunds, store credits and exchanges may be made at the discretion of Karen Kane, Inc.

Returns:
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase. 

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
Book with apparent signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at
support@grapecat.com.

Sale items (if applicable)
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at support@grapecat.com and send your item to: 6114 Autumn Court Pipersville  US 18947.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
 
Shipping
To return your product, you should mail your product to: 6114 Autumn Court Pipersville  US 18947 Pipersville  US 18947

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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